Category
Troubleshooting
Quick fixes for the most common OneTap issues.
Guides in this category
Troubleshooting
Fix: I can't log in
Get back into your account with these common fixes.
3 min readRead
Troubleshooting
Fix: My QR code is not scanning
Most scan failures are about contrast, size, or a stale link.
3 min readRead
Troubleshooting
Fix: My profile photo won't upload
Resolve format, size, and connection errors in one pass.
2 min readRead
Troubleshooting
Fix: My card link is not opening
If your URL leads nowhere, work through these checks.
2 min readRead
Troubleshooting
Fix: My analytics are not showing
Most missing-data issues fall into three buckets.
2 min readRead
Troubleshooting
Fix: My payment did not go through
Card declines almost always come from one of a few causes.
2 min readRead
Troubleshooting
I can't log inReset your password and recover access.Open fix
My QR code is not scanningCommon scan, contrast, and link fixes.Open fix
My profile photo won't uploadFormat, size, and connection checks.Open fix
My card link is not openingDiagnose publish state and routing.Open fix
My analytics are not showingTracking, ad-blockers, and propagation.Open fix
My payment did not go throughCard declines, 3DS, and retries.Open fix
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