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Troubleshooting

Fix: My card link is not opening

If your URL leads nowhere, work through these checks.

2 min readLast updated:
  1. 1

    Confirm the card is published

    Open the card editor and make sure the Publish toggle is on.

  2. 2

    Re-check the slug

    Card URLs follow /card/{slug}. Custom slugs are case-sensitive.

  3. 3

    Refresh your DNS

    If you set a custom domain, allow up to 24 hours for DNS to propagate.

  4. 4

    Open in a private window

    Rules out cached errors from a previous version of the card.

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