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Troubleshooting

Fix: My payment did not go through

Card declines almost always come from one of a few causes.

2 min readLast updated:
  1. 1

    Check the card

    Confirm number, expiry, CVC, and billing ZIP are correct.

  2. 2

    Approve the 3DS prompt

    Many banks require a one-tap approval in their app. Approve and retry.

  3. 3

    Try another card

    Some prepaid or virtual cards block one-time charges.

  4. 4

    Contact your bank

    If your bank flagged the charge, ask them to whitelist OneTap.

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