How to contact OneTap Support
Open a request and get a personal reply from the OneTap team.
- 1
When to contact support
Reach out for account help, billing questions, integration issues, or anything our guides don't answer.
- 2
How to submit a request
Go to /support/request, fill out the form with your topic and priority, and click 'Submit Request'.
- 3
What information to include
Your account email, the URL where you saw the issue, what you expected, what happened, and any error messages.
- 4
Response time
Most requests get a first reply within one business day. Urgent issues are prioritized.
- 5
How to add screenshots
Use the file upload field on the request form. PNG, JPG, WebP, or PDF up to 5 MB.
Related guides
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Still need help?
Submit a request and our OneTap team will get back to you.