Troubleshooting
Fix: I can't log in
Get back into your account with these common fixes.
3 min readLast updated:
- 1
Check the email address
Make sure you're using the exact email you signed up with — typos are the #1 cause.
- 2
Reset your password
On the login page, click 'Forgot password' and follow the email instructions.
- 3
Clear browser cache
Stale sessions can block sign-in. Clear cookies for the OneTap domain and retry.
- 4
Try another device
Switch to mobile or another browser to rule out extension conflicts.
- 5
Contact support
Still stuck? Open a request and we'll verify and unlock your account.
Helpful tips
- If you used Google Sign-in, log in with Google — passwords won't work for that account.
Related guides
Still need help?
Submit a request and our OneTap team will get back to you.